Innovative Processes
At the heart of iCTs systematic approach to professional IT management, are its people. Without vision, understanding, creativity, innovation, or intelligence iCT would be just another toolbox of goods with no developed methodology to deliver the benefit to you. The tools do not develop procedures for assessing, delivering, supporting, and maintaining your IT infrastructure; people do. We believe that your systems need to be stable and available at all moments your business is operating. We operate our process according to these five steps:
This 5 step approach serves our customers from the Help Desk to the project level. We have a systematic method to prevent issues on your network from happening, and when they do our remediation time is minutes, not hours or days. We have worked in hundreds of IT environments and each one of our customer’s benefits from that daily. We staff expert engineers that have varied professional experience; staff that benefit our customers daily. We are available, we are professional, we are knowledgeable, and we get the job done; on time and on budget.
Advanced Technology
In a world of a million tools to do the job, iCT has found a collection of unique tools to develop a customizable, real time offering. The tools are amazing and each and every customer gains the benefit of the hundreds of hours of developing and customizing these tools, and the thousands of dollars spent to put them together. Tools have come and gone, tried, failed and been replaced. We have seen through the smoke and mirrors of company’s selling tools that will do this and that, to find their limitations and false promises.
Finally, we have arrived at the ultimate set of tools that allow us to monitor, manage, patch, inventory, document, support, and report on your network infrastructure reliably; everyday, all the time. Our “best of breed” tools were developed for the enterprise, but redesigned for the SMB market. Our tools enable us to customize our service offering to fit each and every customer’s specific needs. So there no bucket that everyone is placed in overselling or underselling them things they do or do not need.