iCT Managed Care is our service philosophy, designed to increase a client’s return on technology investments through a combination of proactive and preventative maintenance in combination with strategic technology and business services, including planning, network design, technology implementation and optimization of IT infrastructures. iCT Managed Care is helping small businesses leverage technology to improve their business.

Desktop

• Patch Management – Fully automated patch management. Scheduled security patch scan, patch deployment and history with the click of a mouse. Scalable, secure, configurable and location independent.
• PC Inventory – Complete computer inventory and software inventory.
• Bi-Weekly Hardware Maintenance – Defragmenting and hard disk scanning.
• Hardware Change Notification – Similar to application installation notification, receive notifications if hardware was installed on machines specified by Customer.
• Anti-Virus Managient and Log Monitoring – Daily review of machine virus logs to help create a safe and virus-free networking environment.
• Spyware Management* – Deploy, Manage, Run, and Review logs on all PC desktops network wide. Decrease the manual tasks of rioving spyware.
• Integrated Reports – Comprehensive integrated management and operational reports. View online or export to HTML, Word, or Excel.
• Asset Management – Integrated with the PC inventory feature, Customer can manage its computing infrastructure with scheduled LAN audits on a Customer-specified frequency.
• iCT Root Control - access PCs behind firewalls and NAT without port mapping or infrastructure changes.

* requires appropriate software

Server

• Microsoft Windows Server Patch Management
• Microsoft SQL Server Patch Management
• Microsoft Exchange Server Patch Management
• Anti-Virus Management and Monitoring
• Selected Service Monitoring with proactive notifications
• Manage, Maintain, Monitor of server backups. For additional coverage, add our offsite storage to this solution. For a comprehensive hands off solution see our: iCT DataCare.

Help Desk - Home of the “All You Can Eat” helpdesk.

We offer an industry leading help desk solution 24 hours a day, 7 days a week, 365 days a year. Our helpdesk is available via, phone, email, and service request from our client portal. If you are an existing client you can also submit a request via our iCT Managed Care agent:

Some examples of needs classified as handled under Help Desk Services:

• General performance issues
• Printing
• Roote Access
• Microsoft Office Applications
• Mail Issues
• Internet Access
• Microsoft Windows 2000/XP
• Network Connectivity
• PDA Synchronization
• Hardware Troubleshooting
• Third-Party Software Support Liaison

We can take care of almost all your support needs from our helpdesk to get you back up and running fast. No more having to wait for someone to show up onsite.

DataCare

The data on computer systems is one of the most valuable assets within any organization. Never before has keeping your data safe and available been so important. Starting from our CoreCare service we protect your valuable data. Completely customizable to fit your companies budget and need. See DataCare for more details.

Because we understand the dynamics, differences, and needs of each individual network, iCT Managed Care has three separate offerings to fit every need. Our CoreCare, AdvancedCare, and TotalCare packages fit your need from start to end. To see a comparison of each of these plans, click here.

SecureCare

Protecting your company’s perimeter is the first on the list to securing your network. With SecureCare we will manage, monitor, and maintain your infrastructure routers, firewalls, and wireless access points. As a SecureCare client, you will be ensured the least downtime possible. In the event of a hardware failure we will provide you a temporary device to get you back up and running fast. See SecureCare for more details.

SpamCare

SpamCare offers far more than traditional spam prevention by providing small and medium-sized businesses (SMBs) with complete email defense using a combination of proven spam filters, leading anti-virus engines, fraud protection; content filtering and email attach protection. Save yourself the time, energy, and headache of digging through junk email. Let iCT’s SpamCare keep your mailbox clean for you. See SpamCare for more details.

WebCare

Small and medium-sized businesses (SMBs) are increasingly vulnerable to Web-based threats like spyware, viruses and phishing attacks, which are rapidly increasing in number, complexity and effectiveness. Compounding the problems posed by web-based threats are the resource-draining effects of unauthorized Internet usage by employees, which saps productivity, contributes to network congestion, and makes business susceptible to risk and liability. Stop out-of-control internet usage without the expense and maintenance of equipment and software with iCTs’ Webcare. See WebCare for more details